frequently asked questions

You are welcome to cancel your membership at any time if you are not happy. I do everything I can to make my patients happy and provide individualized care, but I do understand that things come up and that my concierge telemedicine service may not be for everyone. I do ask that you give the monthly membership a 3-month try to get the full benefits of your care and treatment plan. However, if you decide to cancel at any time, you can message me through the patient portal, and the recurring payments will be stopped. No hassle. If you have any questions, feel free to contact us at [drjacquelynstone@gmail.com](mailto:drjacquelynstone@gmail.com).

I can treat patients who are residing in states where I currently have a medical license. This includes Alabama, Arizona, California, Colorado, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Texas, Tennessee, Utah, Virginia, and Washington. If you have any questions, feel free to contact us at [drjacquelynstone@gmail.com](mailto:drjacquelynstone@gmail.com).

Yes! While I am a gynecologist, I am also Board Certified in Obesity Medicine. I see male patients for the treatment of obesity and weight management. If you have any questions, feel free to contact us at [drjacquelynstone@gmail.com](mailto:drjacquelynstone@gmail.com).

Yes! I will do any necessary Prior Authorizations (PAs) for your insurance company for any medications that I prescribe. If these are denied, I will find an alternative medication or help you find a coupon to make it more affordable. If you have any questions, feel free to contact us at [drjacquelynstone@gmail.com](mailto:drjacquelynstone@gmail.com).

I currently do not take insurance for virtual visits. All Zoom visits, telephone calls, and messaging are covered by the subscription price with no copays. Individual pay-per-service visits are also direct pay at this time. If you have out-of-network benefits through your insurance provider, I can give you a superbill that you can file with your insurance for reimbursement. You can use your insurance to pay for any imaging, lab work, or medication. If you have any questions, feel free to contact us at [drjacquelynstone@gmail.com](mailto:drjacquelynstone@gmail.com).

Since I cannot do pelvic exams, physical exams, or pap smears, I do require you to have an annual physical exam with either your PCP or your in person GYN. However, I am happy to help my patients with many things besides just their hormones including weight loss, mental health, and everyday issues such as UTIs, thyroid medication, yeast infections, respiratory infections.

No! All of your zoom visits, telephone calls, and messaging are covered by your subscription price (no copays or deductible!). You can also choose to pay-per-service for a reasonable fee. If you do not have insurance, I will help you find low cash rates for any labwork, imaging, or medication. ​

Yes! I prescribed FDA approved medications for obesity. However, when necessary due to shortage or coverage, I do use compounded medications. I have several reputable pharmacies that perform purity and efficacy testing. I get a discount from these pharmacies, which I pass onto my patients, usually resulting in a lower cost than they would get elsewhere.

Subscription plans allow you to follow up as often as you would like for one monthly fee. This works well for patients who are starting new medications like new hormone therapy or new weight loss therapy. It also works well for patients who like to message back and forth often or who prefer to have refills via text message instead of scheduling follow up appointments via phone or zoom. Subscriptions allow for concierge service. My concierge subscription patients have my cell phone number and can always call with urgent questions or needs that come up.

I cannot prescribe narcotics via telehealth. Controlled substances for things like mental health are rarely prescribed on a case by case basis. I can prescribe testosterone for libido in menopause, even though this is currently a Schedule III controlled substance. Although testosterone is currently a controlled substance, in most instances I can prescribe this for libido issues in menopause, if appropriate. We will always talk about your treatment plan and come up with something that we both feel comfortable with. If you have a condition that is outside of my scope of practice, I will happily refer you to a colleague or an in-person doctor in your area.

Yes! I am a Board Certified Gyn,ecologist. While I specialize in Menopause, I can see a variety of GYN patients. I also specialize in PCOS, which is a common hormonal disorder, but I have a broad range of knowledge in women's health. If you have another GYN condition that you would like to see if I could help you with, just reach out via chat or email, and I would be happy to discuss this with you.